FAQ's

We're glad you're reaching out! If you have any question about our services? Please check our FAQ below for answers to the most frequently asked questions. If you can't find your answer, feel free to contact us using the details at the bottom of this page.

1.How long does Shipping take?

Delivery time = order processing time + order shipping time

Order processing time: 1 to 2 Business days (Monday to Friday)
Order shipping time: 4 to 6 Business days (Monday to Friday)
Order deadline: 17.00 P.M. (GMT-05:00) Eastern Standard Time (New York)
Total Estimated Delivery time: 5-8 Business days

2. How much does shipping cost?

We Provide Free shipping for all orders within the United States.

3. Do you ship internationally?

No, Currently we only shipping United States.

4. What is your return policy?

We have 30 days Return policy. You have 30 days from the date you receive your order to initiate a returns.

5. How do I return an item?

Firstly, Email our customer service team at support@veloralabel.com. In your message, please include your order number and the reason for your return. Our customer service team will review your return request and provide further instructions if your return is approved.

6. Can I exchange an item?

We only exchange goods if they are faulty or damaged. If you would like to exchange them for the same item, please contact us at support@veloralabel.com to discuss the exchange procedure.

7. Can I cancel my order?

Customers can Cancel their Order by contacting our customer service team within 12 hours of ordering.

Once an order has been shipped, it cannot be canceled.

8. What payment methods do you accept?

We accept the following payment methods.

Visa
Mastercard
Amex
Union Pay
Shop Pay
Google Pay

9. What happens if my order arrives damaged?

If you notice that your package has been damaged during transport, please notify us within 3 working days of receipt of the order.

In order to process your claim, we may require photographic proof of the damaged goods.

After reviewing the claim, we may require a replacement, refund or credit for items proven to have been damaged in transit.

10. How Can I Contact ?

Here's the contact information